Refund and Returns Policy
Ayu Village Wellness has a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact Ayu Village Wellness at our customer service email. Please note that returns will need to be sent to our designated return address.
Items sent back to Ayu Village Wellness without first requesting a return will not be accepted. You are responsible for the shipping cost of the returns.
You can always contact Ayu Village Wellness for any return question at our customer service email.
Damages and issues Please inspect your order upon reception and contact Ayu Village Wellness immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Personal care goods (such as face, body, hair products) are not returnable. Please get in touch with Ayu Village Wellness if you have questions or concerns about your specific item.
Unfortunately, Ayu Village Wellness cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds Ayu Village Wellness will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since Ayu Village Wellness has approved your return, please contact us.